The Challenge
Interactions delivers conversational AI to enterprise contact centers, processing billions of customer interactions each year. Its AI assistants integrate deeply with client systems to perform complex, human-like tasks—accessing records, executing transactions, and streamlining service across industries like telecom, finance, and retail.
But scaling this sophisticated platform introduced challenges. Distributed across time zones, the engineering org manages hundreds of repositories in Java, Spring Boot, Python, and JavaScript—coordinated via Maven and GitLab. Maintaining secure, consistent code across teams became increasingly difficult.
Static scanning with Veracode revealed issues but didn’t resolve them. Manual remediation fell on individual developers, creating technical debt, risk, and frustration.
To maximize engineering output and reduce non-billable work, the team sought a better approach. Approaching their Veracode renewal, they found Moderne—and saw how automated remediation could help them address vulnerabilities and improve code quality at scale.
Technology
25 Million+
300+
45+
Codebases secured & standardized
6,000+
Issues remediated with automated recipes
30-50%
Time savings on remediation tasks.
The Solution
“… we could address a bunch of our technical debt along with the vulnerability reporting. It quickly became evident that Moderne was much better at doing a lot more than just basic vulnerability scanning.”
Instead of relying on static scanners that only flagged issues, Interactions adopted Moderne to automate secure code transformation at scale. They started by fixing vulnerable dependencies and applying consistent formatting across the codebase—encoding best practices as reusable, testable recipes integrated into CI/CD.
Initially met with some skepticism, the formatting updates proved valuable in creating org-wide consistency. “We’ve been able to achieve stylistic standardizations across the organization, which has been helpful,” says Doe.
From there, the team tackled larger modernization goals, including the migration from Spring Boot 2.x to 3 and the jump to Java 21—transitions that typically require weeks of manual work.
Using Moderne’s Lossless Semantic Tree (LST) model, Interactions engineers embedded composite recipes into their pipelines to:
- Fix issues flagged by scanning tools
- Apply organization-wide rules
- Clean and standardize code automatically
This scalable automation replaced one-off scripts and freed engineers to focus on higher-impact work.
The Moderne team has been extremely responsive and engaging—definitely more than Veracode by an order of magnitude.
Results
The Interactions engineering team supports billions of customer interactions across industries with a strong focus on quality and security. By adopting Moderne, they’ve accelerated vulnerability remediation and reduced the manual lift needed to maintain secure, standardized code across 45+ repositories.
What once required extensive manual review and custom scripting is now handled automatically through recipe-driven refactoring integrated into CI/CD pipelines. Using composite recipes, the team confidently completed migrations to Java 21 and Spring Boot 3 while enforcing consistent standards across codebases.
Automated best practices at scale free developers to focus on innovation and client value. Security fixes are no longer deprioritized—they’re part of a repeatable process that enhances existing workflows. Maintenance tasks that once drained non-billable hours are now streamlined.
With Moderne, Interactions has evolved from reacting to vulnerability reports to proactively shaping long-term code quality, security, and maintainability—strengthening their position as a leader in secure, scalable software delivery.
There really isn’t another product doing what Moderne is doing. The ability to find things across a large set of codebases is invaluable.
Dive Deeper
Automated code refactoring at enterprise scale
Learn how Moderne accelerates large-scale code changes across repositories—streamlining migrations, enforcing standards, and reducing tech debt with precision.
Fix vulnerabilities across your codebase
Uncover and auto-remediate security flaws across all repos—from OWASP‑Top‑10 threats to vulnerable dependencies—enabling rapid response and proactive security posture.
Experience automated code remediation in action
Go hands-on to see how the platform works and the breadth of code transformation and analysis recipes you’ll have at hand with the community version of Moderne.
