Customer Success Solutions Engineer

As a Customer Success Solutions Engineer, you will guide enterprises through technical evaluations, onboarding, and best-practice adoption. You’ll partner closely with engineering and product teams to modernize complex Java/C# applications, drive successful implementations, and ensure long-term customer ROI with Moderne’s platform.

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• Technical Pre-sales: Lead product demos and technical pre-sales discussions. Lead the Evaluation/Proof-of-Concept phase to deliver a strong experience and ROI demonstration for the prospective customer.
• Onboarding & Implementation: Guide customers through onboarding and product setup, ensuring a smooth and successful activation.
• Training & Enablement: Conduct technical training sessions and best practices workshops for customers, empowering them to effectively use and manage our platform.
• Product Expertise & Best Practices: Become a subject matter expert on  Moderne, providing guidance on best practices, advanced features, and strategies to help customers maximize their ROI.
• Documentation & Knowledge Sharing: Create and maintain technical documentation, FAQs, and knowledge base articles to empower customers with self-service resources. Share insights and best practices with the broader team.
• Relationship Management: Build and maintain strong, trusted relationships with key technical stakeholders and decision-makers within customer organizations. 
• Cross-functional Collaboration: Collaborate closely with Sales, Product, and Engineering teams to ensure a cohesive and positive customer experience.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience.
• 10+ years of experience in a customer-facing technical role such as Customer Success Engineer, Solutions Engineer, Technical Account Manager, or Solutions Architect.
• Experience with modernizing legacy Java/C# applications
• Strong technical aptitude and ability to quickly learn complex software products and technologies.
• Proficiency and curiosity for understanding and troubleshooting common build issues
• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Proven ability to manage multiple engagements simultaneously and prioritize tasks effectively.
• A strong customer-centric mindset with a passion for helping others succeed.

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Bonus Points If You Have:

• Experience with Platform Engineering
• Experience with OpenRewrite
• Deep experience with Gradle and/or Maven
• Experience working in a SaaS startup environment.

Moderne is a developer-first platform that automates code remediation and modernization across large, complex codebases. Built on OpenRewrite, Moderne enables organizations to analyze and transform code at scale—across hundreds or thousands of repositories simultaneously. Teams use Moderne to eliminate tech debt, accelerate migrations, and improve software security and quality—with precision, speed, and confidence.

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We’re backed by top-tier investors and trusted by some of the world’s largest financial institutions, tech companies, and government agencies.

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